Was your identity verification rejected, or has it been stuck under review? Lighting, camera quality, and glare cause more failed checks than anything else — and many of them shouldn't have failed. Tell us what happened and our team will take a careful second look.
Our team will review your verification and reply by email, usually within one business day. Your reference number is .
Questions in the meantime — [email protected].
Our team pulls up your verification session and re-examines the result. If it was declined by mistake — a dim selfie, glare on the document, a strict automated check — we approve it and let you know. If it genuinely can't pass, we tell you exactly what to fix and how to retry.
Face a window or bright light source (don't stand with your back to it), remove hats and glasses, hold the phone at eye level, and keep your whole face in the frame. For the document, place it on a dark, matte surface and tilt it slightly if there's glare.
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